Return Policy
Welcome to Aquatic Connections LLC Return Policies Page
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We want you to be satisfied with your purchases.
If you are not completely satisfied with your purchase, you may return any unopened and unused item(s) within 30 days for a full refund of the product price. Please note that original shipping and return shipping costs are non-refundable. Return shipping costs are the sole responsibility of the purchaser.
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Please ensure all returned items are packed in the same manner as they were originally shipped to protect them from damage. If an item is returned damaged, we will open a claim with the carrier, which will delay your refund until the carrier has reimbursed us for the ​damaged product.
Please write your RMA number clearly on the shipping label or the outside of the shipping container; do not mark the product box itself. You may use any carrier you prefer, though we recommend UPS as their packages include $100 of insurance and require a signature upon delivery. If you choose USPS, we suggest using Ground Advantage for the included $100 of insurance.
We strongly recommend purchasing additional insurance ​if the item is over the $100 dollar coverage and signature confirmation for your return, as we are not responsible for packages lost or damaged during transit.
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We accept product returns within 30 days of the order delivery date
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An RMA# (Return Merchandise Authorization #) must be included with all returns.
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Returned products must be in new, unopened, and unused condition
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All accessories, manuals, parts, warranty cards, etc. must be included
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You will be responsible for return shipping costs.
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Returns over 10 items will experience a 10% restocking fee
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Please be advised that we reserve the right to refuse the return of any item​(s​) that are used or damaged. All returned products are subject to a serial number check, where applicable, and a final review and testing by our returns department upon arrival.
If an item purchased more than 30 days ago is no longer functioning correctly, we can provide a copy of your receipt and the manufacturer's contact information. This will allow you to file a warranty claim directly with the manufacturer for a repair or replacement.
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To begin the return process
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Please call 940-412-9700 and ask us for an RMA#
or
You may also send and email, please include your order number in the subject line.
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