Return Policy

Welcome to Aquatic Connections Return Policies Page

 

We want you to be satisfied with your purchases. 

 

If for any reason you’re not completely satisfied with a product you purchased from us, simply return it within 30 days for a full product refund.

All returned items should be packed in the same manner as they were originally shipped to you.

Please write your RMA number clearly on the outside of the shipping container (do not mark the product box) or on the shipping label. You are free to use any carrier that you wish but we recommend UPS because all packages shipped via UPS are automatically insured at $100 free of charge and all packages delivered here by UPS are signed for. If you choose USPS we strongly suggest that you purchase Insurance and Signature Confirmation as we are not responsible for any packages lost or damaged during the return trip.

 

  • We accept product returns within 30 days of the order delivery date

  • An RMA# (Return Merchandise Authorization #) must be included with all returns.

  • Returned products must be in new, unopened, and unused condition

  • All accessories, manuals, parts, warranty cards, etc. must be included

  • You will be responsible for return shipping costs.

  • Returns over 10 items will experience a 10% restocking fee

To begin the return process

Please call 940-412-9700 and ask us for an RMA#

or

You may also send and email, please include your order number in the subject line.